Terms & Condition

These terms and conditions (the terms) apply to the use of the www.GibraltarPass.com website.
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About us

The website is operated by Benefit Business Solutions Ltd (we or us). Our company registration number is 707297 and our registered address is Suite 5, 39 Irish Town, Gibraltar GX111AA

You can contact us by telephoning our customer services team on (+350) 540 79734 or by writing to us on Support@GibraltarPass.om

Please read through these terms and if you do not agree with them do not use the website. If you do access the website and/or place an order for a Gibraltar Pass, by doing so you agree to be bound by these terms as set out below. We advise you to keep a copy of these terms and your order details for your future reference.

Children under the age of 13 should not access or make use of our website.

Nothing on our website is intended to be an offer to enter into a contractual relationship with you or anyone else, except for these terms and our Privacy Policy.

Privacy Policy & Cookies Policy

To access our Privacy Policy & Cookies Policy, please click on the link here.

How to purchase a Gibraltar Pass

All orders for the Gibraltar Pass must be placed using the shopping basket facility provided on the website. When you submit your order, you are offering to purchase the Gibraltar Pass at the prices indicated on the website via which you have purchased your Gibraltar Pass.

To make your order you will be directed to a secure website operated by our provider of online payment facilities where you can enter your payment information. Once you have entered your payment information and your payment has been confirmed, you will then be directed to a final confirmation screen displaying the details relating to your order.

We will acknowledge receipt and acceptance of your order by email. The contract between us is not formed until we confirm that we have accepted your order.

If you discover you have made a mistake with your order please contact us immediately.

It is your responsibility to provide the correct email and delivery address information when ordering.  If an order is subsequently delivered to the wrong address due to inaccurate delivery information, we are unable to accept liability.

Payment is due in the currency shown on the website used by you during the ordering process.

Delivery of your Gibraltar Pass

Your Gibraltar Pass will be dispatched to you by email and available to use following receipt of your payment. You can choose to use your Gibraltar Pass electronically on your mobile device or you can print your Gibraltar Pass.

Activation and duration of your Gibraltar Pass credits package

Your Gibraltar Pass will be activated on the date when you select to use it (the activation date). Your Gibraltar Pass can be activated at any time during the period of 90 days starting from the date of purchase. Once your Gibraltar Pass has been activated you will be entitled to use it for the number of consecutive calendar days you have purchased commencing on the day on which you make first use of it (regardless of the time of day).

Special offers and promotional codes

Offers outlined or promoted on the website, or in any guidebook we provide, are at times subject to attraction partners’ rules. This can include custom refund or booking instructions, conditions or regulations. You must adhere to those rules, booking instructions, conditions, instructions or regulations.

You can only receive a promotional code discount if you use a valid promotional code at the time you place your order on our website. Promotional codes are offered at our discretion and unless we specify otherwise promotional code discounts cannot be combined with any other online sale or promotion.

Discounts at Participating Establishments

You can only receive a discount if you present a valid Gibraltar Pass at the time you place your order at the participating establishments. Any discounts, freebies or promotional offers are subject to the establishment’s discretion and rules and unless specified otherwise, promotional offers and discounts cannot be combined with any other discount or promotion, online or offline.

Your rights to cancel and receive a refund

As long as you have not already activated your Gibraltar Pass or used any of the participating attractions, if you are a customer in the UK or EU, you may have a legal right to change your mind within 14 days of your purchase and receive a refund. In these circumstances you have 14 days starting on the day after the date we email you to confirm that we accept your order to cancel your purchase.

In addition to any applicable legal right to change your mind and receive a refund, we also offer a goodwill guarantee right to cancel and receive a refund within 30 days beginning on the date of purchase. This right is available to all customers as long as you have not already activated or used your Gibraltar Pass. This goodwill guarantee does not affect your statutory legal rights.

You must contact our customer services team We will refund you the price you paid for the Gibraltar Pass by the method and in the currency you used for payment. We will make any refunds due to you as soon as possible but in any event within 14 days of your telling us you have changed your mind. Please note, all refunds will incur an administration fee of £15 per Pass which will be deducted from the refunded amount.

We are unable to offer any refund any order where the Gibraltar Pass has been activated or used. Please note that if you pre-book an attraction before your visit that will be considered an activation of the Gibraltar Pass and a refund will not be available.

Conditions of use

The Gibraltar Pass entitles the holder to admission to listed attractions and services (the attractions) upon presentation and without further payment, together with any other offers and discounts where appropriate (the special offers and / or Gibraltar Pass holder freebies).

Admission to attractions is subject to the Gibraltar Pass being valid on the date and presented to be scanned at the attraction along with any acceptable form of identification (such as ID card, passport, driving licence etc). All attractions are required to accept admission as outlined in the attraction offer for the Gibraltar Pass purchased, subject to their normal admission criteria. You may only visit an attraction on one occasion on each Gibraltar Pass.

There is a limit of one person per Gibraltar Pass, although you may purchase Gibraltar Pass for the use of others, in which case the other persons will be the sole users of their respective Gibraltar Pass.

Use of a single Gibraltar Pass to gain admissions for multiple individuals constitutes fraud and may be subject to legal action. You agree to reimburse us for costs incurred through misuse of the Gibraltar Pass including any amounts we are contractually bound to pay to visited attractions, as well as our legal costs and any recovery costs incurred by us to obtain such reimbursement from you. If you use the Gibraltar Pass improperly or in breach of these terms you agree to indemnify us as a result of such misuse.

Attractions and disclaimers

We have done our best to ensure the accuracy of the information on our website, brochures and in the descriptions of the attractions. Because conditions, including but not limited to hours, holiday closures, weather conditions etc. at the attractions may change from time to time subsequent to the purchase date, we cannot guarantee that each attraction will honour its indicated commitments at the time you make use of the Gibraltar Pass. To the extent permitted by applicable law, we are not liable to you for any loss, expense, damage, or other inconvenience caused in any way by your reliance upon information contained on the website, brochures or in any attraction descriptions accompanying your Gibraltar Pass.

Occasionally, an error may occur and products may be either incorrectly priced or described. In which case, we are not obliged to supply the Gibraltar Pass at the incorrect price or in accordance with the incorrect description, or at all. We reserve the right to correct any errors from time to time. Where a pricing error is obvious and not mistakeable and could reasonably have been recognised by you as a mispricing, we may (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask whether you wish to continue with the order at the correct price or correct description. If we are unable to contact you or you do not wish to continue with the order at the correct price or correct description, we will cancel your order and refund the price you have paid.

Our liability to you

We are not liable to you for any deficiencies in service, problems with admission, public health violations, safety problems, personal injury or sickness, including any health and safety matters relating to any epidemic or pandemic, including but not limited to COVID19, that should arise when you visit any of the attractions. You should resolve such problems with the attraction directly, just as you would if you had purchased an admission ticket from the attraction without the use of the Gibraltar Pass.

We are not liable to you for traffic conditions or weather that may affect your ability to use the Gibraltar Pass. Nothing in these terms shall exclude or limit any statutory or common law rights that you enjoy as a consumer.

We will not be liable for any delay or failure to perform any or our obligation under these terms if such delay or failure results from events, circumstances or causes beyond our reasonable control, including without limitation interruption or failure of internet or utility, collapse or buildings, act of god, fire, explosion, drought, earthquake or other natural disaster, nuclear, chemical or biological contamination or sonic boom, terrorism, war, civil war, civil commotion or riot, pandemic or epidemic, any labour or trade dispute, strikes, industrial action or lockouts, and any law or any action taken by a government or public authority.

Accessing our website

Access to our website is permitted on a temporary basis and we reserve the right to withdraw or amend access without notice. From time to time we may restrict access to some parts of our websites or to an entire website to our customers only.

We reserve the right to withdraw, suspend or discontinue any functionality or feature on the website at any time.

We have made our websites available to you for your personal non-commercial and lawful use only. If you access our website you agree to be bound by these terms. We do not give you permission to do anything with our website except to browse their contents, order and make use of the Gibraltar Pass and use any other facilities which we expressly offer to you. You may not use them in any way that breaches any applicable local, national or international law or regulation or for any unlawful or fraudulent purposes.

Whilst we try to ensure that our website is functioning correctly this may not always be achievable. We do not guarantee that our website will be available all the time or an any specific time.  We do not guarantee that our website will be compatible with all or any hardware and software which you may use.

You are responsible for making all arrangements necessary for you to have access to our website. You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms and comply with them.

We aim to update our websites regularly and may change the content at any time. If the need arises we may suspend access to our website or close them indefinitely. Any of the material on our website may be out of date at any given time and we are under no obligation to update such material. We may also revise some of the terms applicable to your use of our website at any time. Some of the provisions contained in the terms relating to your use of our website may also be superseded by provision or notices published elsewhere on our websites or in our apps.

We take steps to ensure that our website is free from viruses or any other malicious or impairing computer program, however we cannot guarantee this due to the nature of the internet. You are advised to use appropriate firewall and anti-virus software.

We will not be liable for any loss or damage caused by a denial-of-service attack, virus or other technologically harmful material that may affect your mobile phone, computer equipment, hardware, computer programs, data or other proprietary material due to your use of our websites or apps, or to the downloading of any material posted on our websites or apps, or linked to them.

You may not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs and / or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website or any server on which they are stored or any server, computer or database connected to our websites or apps. You must not attack our website via a denial or distributed denial of service attack. We will report any breach of this provision to the relevant law enforcement authorities and we will cooperate with them by disclosing your identity to them.

Liability for information and material published on our website and brochures

The information and other materials made available on the website and electronic brochures (the information) are not intended to amount to advice on which reliance should be placed.

Whilst we try to ensure that the information is accurate and up to date, we cannot be responsible for any inaccuracies in it. To the extent permitted by law, we shall not be liable to any person for any loss or damage which may arise from the use of any of the information.

If you believe any of the information is unlawful or unacceptable, please notify us with details.

Linking to or from our websites

You may link to our website home page provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not create any link in such a way as to suggest any form or association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you.

Our website must not be framed on any other website or app, nor may you create a link to any part of our website other than the home page without our written consent. We reserve our right to withdraw linking permission without notice.

Our website may contain links to other websites, apps and resources provided by third parties, including without limitation, the attractions. These links are for your information only. We have no control over the contents of those websites, apps or resources and we accept no responsibility for them or for any loss or damage that may arise from your use of them.

Intellectual property rights

Our website and all information contained in them (the materials) are protected by intellectual property rights, including copyright, and either belong to us or are licensed to us. All such rights are reserved.

You must not copy, redistribute, republish or otherwise make the materials available to anyone else without our written consent, except for your personal non-commercial use.

Our status (and that of any identified contributors) as the authors of materials must always be acknowledged.

Other important terms

Any notices we send to you will be sent to the most recent e-mail address or postal address provided to us by you.If we do not enforce any provision of these terms this will not be considered a waiver of any provision or right. If we delay in enforcing these terms we can still enforce them later.Neither you nor us intend that these terms will be enforceable by any other person.

If a court finds part of these terms illegal, the rest will continue in force. Each paragraph of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Applicable law and jurisdiction

The laws of Gibraltar apply to these terms and your use of our website.

If any disputes arise between you and us in relation to the websites, the apps or your order and you want to take court proceedings, you must do so in the courts of Gibraltar.